This unit includes common English vocabulary, dialogs, and practice activities focusing on Tech Support positions in a typical international IT company.
Now Studying: English for Tech Support
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Core Training Activities
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Multiple Choice Activity
Select the best match between unit terms and their definitions.
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Listening Comprehension Activity
Listen to short audio clips in English and then spell them correctly.
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Spelling and Recognition
Identify and spell a vocabulary term correctly given only the definition.
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Vocabulary Builder Activity
Students will learn the following key terms and phrases:
Improve your reading comprehension and vocabulary in context with our interactive reader.
Scene: A busy sales office in Michigan, USA. The Helpdesk team is overwhelmed after a storm caused power outages. A tech support staff member receives a call from a confused and somewhat distressed employee.
Technician: Hello, this is Oliver Bleak speaking at Technical Support. Is this a new issue? Or do you have an existing support ticket in progress?
Customer: Oh…
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Reading Comprehension Quiz
Test your understanding of the reading material with a quick comprehension quiz.
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Speaking Practice Activity
Master your pronunciation by recording yourself and receiving feedback from native-speaking teachers.
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Community forums are a great place to gain deep knowledge about things, and also to keep up-to-date with all the news, gossip, tips, tricks, and wildly contrasting opinions.
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The website did not support PDF file uploads, so we used a JPEG screenshot as a workaround.
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You should regularly check Windows Update, to download and install the latest security patches.
... and more sentences to practice.
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Writing Practice Activity
Improve your writing skills with guided essay questions and professional correction.
- Have you ever worked in a tech support position? If yes, what was it like? If not, do yiou think it would be fun or boring? Why?
- Have you ever contacted tech support? Why? And for what purpose?
