Unit 9 Multiple Choice — English for Tech Support

DEMO MODE:

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INSTRUCTIONS:

INSTRUCTIONS: Select the best definition (or usage) of the key term (or phrase) below.

noun (thing)

Question 1 of 16

Outage

A method that allows a technician to control a user's device from another location.

When something crucial stops working for a period of time.

A tool to help end users and/or staff solve tech support problems on their own.

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