Unit 27: The Concise Guide to ITIL

This unit covers ITIL, a popular IT Service Management Framework that is widespread in larger IT departments around the world.
It worker suffering data loss

This activity demo would go so much better if you create an account and log in :)

Basic actitivies (computer-graded)

Teachers can enable/disable activities at will, and even adjust the difficulty of certain activities to match their students' level.
Vocabulary Activity

Students should be familiar with the following vocabulary before continuing on to the activities and exercises.

Reading: The Concise Guide to ITIL

This unit covers ITIL, a popular IT Service Management Framework that is widespread in larger IT departments around the world.

Multiple Choice
Pick the correct answer from a list.
Listening Comprehension
Listen to the word and type it in.
Spelling and Recognition
Type in the correct answer for each definition.

Advanced activities (teacher-graded)

Speaking Activity
Record yourself speaking English.
Writing Activity
Pick a question and write about it.