Unit 27: Vocabulary

Please study the 20 vocabulary terms below. Then press the Mark Complete button to continue.
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at the core of
Central to.
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At the core of the problem was a broken router.
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AXELOS
Developer of project management frameworks and methodologies including ITIL, PRINCE2, and MSP.
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AXELOS is a joint venture by the UK government and a private company called 'Capita'.
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bugging
To repeatedly ask for something in an annoying way.
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The sysadmin yelled at the junior developer who was constantly bugging him to upgrade his server without starting a trouble ticket.
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comprehensive
Including everything or almost everything needed.
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The General was concerned when he discovered that his country's "Comprehensive Guide to Military Intelligence" book was only 5 pages long.
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comprise
Made up of something.
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Pages full of text and pictures comprise the bulk matter in most books.
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concise
Short but full of important information.
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A concise message is formulated without any filler words that would otherwise make it longer and more difficult to understand.
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Continual Service Improvement
An ITIL method to improve IT operations over time.
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Continual Service Improvement is a part of the ITIL 7-step improvement process.
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continuity
Flow or progression.
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The YouTuber complained that the continuity of his message was too often broken by commercial interruptions.
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framework
The supporting or basic structure of something.
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A software framework helps developers solve commonly recurring problems such as authentication.
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ITIL
A set of detailed practices for helping IT practices work well with business expectation.
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ITIL allows an organization to establish a baseline from which it can plan, implement, and measure performance.
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keep something afloat
Hold something in minimal working condition.
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The accounting department could barely keep the company afloat after the investors pulled their line of credit at the bank.
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keep the lights on
Perform necessary daily tasks.
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The CTO said that keeping the lights on during the holidays would require three full time IT staff members.
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keep track of all the moving parts
Consistently take inventory.
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The ERP software helped the managers keep track of all the moving parts of the company, such as stock levels and employee turnover.
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ROI (return on investment)
The ratio between net income and spendings.
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The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed, for developers and system administrators over-reliant on simplified GUI interfaces.
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Service Design
ITIL group responsible for creating new services and improving existing ones.
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Service Design staff are often creatives experienced in human-centered design.
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Service Operation
ITIL group focusing on maintaining stability in IT systems.
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The Service Operations process group takes responsibility for new or changed services from the Service Transition group.
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Service Portfolio
A complete list of the services managed by an IT department.
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The Service Portfolio is comprised of multiple parts including: the Service Pipeline, the Service Catalog, and Retired Services.
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Service Strategy
ITIL group that plans and guides the overall IT service quality over the long-term.
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The Service Strategy group is the origin point of new projects and must accurately balance business needs with current market conditions.
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Service Transition
ITIL group which ensures that the newly implemented services work with existing systems in production and meet the needs of the end users.
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The shift from processes to practices in ITIL V4 means organizations have more freedom to define tailor-made Service Transition processes.
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through the entire pipeline
From beginning to end.
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CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development.
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