Unit 27: Vocabulary

Adjective
USA
UK
At the core of
USA
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central to
USA
UK
"At the core of the problem was a broken router."
Proper noun (org.)
USA
UK
AXELOS
USA
UK
developer of project management frameworks and methodologies including ITIL, PRINCE2, and MSP
USA
UK
"AXELOS is a joint venture by the UK government and a private company called 'Capita'."
Verb (infinitive)
USA
UK
Bugging
USA
UK
to repeatedly ask for something in an annoying way
USA
UK
"The sysadmin yelled at the junior developer who was constantly bugging him to upgrade his server without starting a trouble ticket."
Adjective
USA
UK
Comprehensive
USA
UK
including everything or almost everything needed
USA
UK
"The General was concerned when he discovered that his country's "Comprehensive Guide to Military Intelligence" book was only 5 pages long."
Verb (infinitive)
USA
UK
Comprise
USA
UK
made up of something
USA
UK
"Pages full of text and pictures comprise the bulk matter in most books."
Adjective
USA
UK
Concise
USA
UK
short but full of important information
USA
UK
"A concise message is formulated without any filler words that would otherwise make it longer and more difficult to understand."
Noun (concept)
USA
UK
Continual Service Improvement
USA
UK
an ITIL method to improve IT operations over time
USA
UK
"Continual Service Improvement is a part of the ITIL 7-step improvement process."
Noun (concept)
USA
UK
Continuity
USA
UK
flow or progression
USA
UK
"The YouTuber complained that the continuity of his message was too often broken by commercial interruptions."
Noun (concept)
USA
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Framework
USA
UK
the supporting or basic structure of something
USA
UK
"A software framework helps developers solve commonly recurring problems such as authentication."
Proper noun (concep)
USA
UK
ITIL
USA
UK
a set of detailed practices for helping IT practices work well with business expectation
USA
UK
"ITIL allows an organization to establish a baseline from which it can plan, implement, and measure performance."
Verb (infinitive)
USA
UK
Keep something afloat
USA
UK
to hold something in minimal working condition
USA
UK
"The accounting department could barely keep the company afloat after the investors pulled their line of credit at the bank."
Verb (ing)
USA
UK
Keep the lights on
USA
UK
perform necessary daily tasks
USA
UK
"The CTO said that keeping the lights on during the holidays would require three full time IT staff members."
Verb (infinitive)
USA
UK
Keep track of all the moving parts
USA
UK
to consistently take inventory
USA
UK
"The ERP software helped the managers keep track of all the moving parts of the company, such as stock levels and employee turnover."
Noun (concept)
USA
UK
ROI (return on investment)
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UK
the ratio between net income and spending
USA
UK
"The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed, for developers and system administrators over-reliant on simplified GUI interfaces."
Proper noun (concep)
USA
UK
Service Design
USA
UK
ITIL group responsible for creating new services and improving existing ones
USA
UK
"Service Design staff are often creatives experienced in human-centered design."
Proper noun (concep)
USA
UK
Service Operation
USA
UK
ITIL group focusing on maintaining stability in IT systems
USA
UK
"The Service Operations process group takes responsibility for new or changed services from the Service Transition group."
Proper noun (concep)
USA
UK
Service Portfolio
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UK
a complete list of the services managed by an IT department
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UK
"The Service Portfolio is comprised of multiple parts including: the Service Pipeline, the Service Catalog, and Retired Services."
Proper noun (concep)
USA
UK
Service Strategy
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UK
ITIL group that plans and guides the overall IT service quality over the long-term
USA
UK
"The Service Strategy group is the origin point of new projects and must accurately balance business needs with current market conditions."
Proper noun (concep)
USA
UK
Service Transition
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UK
ITIL group which ensures that the newly implemented services work with existing systems in production and meet the needs of the end users
USA
UK
"The shift from processes to practices in ITIL V4 means organizations have more freedom to define tailor-made Service Transition processes."
Prepositional phrase
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Through the entire pipeline
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from beginning to end
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"CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development."
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