Please study the 20 vocabulary terms below. Then press the Mark Complete button to continue.
- at the core of
- central to
- AXELOS
- developer of project management frameworks and methodologies including ITIL, PRINCE2, and MSP
- bugging
- to repeatedly ask for something in an annoying way
- comprehensive
- including everything or almost everything needed
- comprise
- made up of something
- concise
- short but full of important information
- Continual Service Improvement
- an ITIL method to improve IT operations over time
- continuity
- flow or progression
- framework
- the supporting or basic structure of something
- ITIL
- a set of detailed practices for helping IT practices work well with business expectation
- keep something afloat
- hold something in minimal working condition
- keep the lights on
- perform necessary daily tasks
- keep track of all the moving parts
- consistently take inventory
- ROI (return on investment)
- the ratio between net income and spendings
- Service Design
- ITIL group responsible for creating new services and improving existing ones
- Service Operation
- ITIL group focusing on maintaining stability in IT systems
- Service Portfolio
- a complete list of the services managed by an IT department
- Service Strategy
- ITIL group that plans and guides the overall IT service quality over the long-term
- Service Transition
- ITIL group which ensures that the newly implemented services work with existing systems in production and meet the needs of the end users
- through the entire pipeline
- from beginning to end
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At the core of the problem was a broken router.
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AXELOS is a joint venture by the UK government and a private company called 'Capita'.
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The sysadmin yelled at the junior developer who was constantly bugging him to upgrade his server without starting a trouble ticket.
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The General was concerned when he discovered that his country's "Comprehensive Guide to Military Intelligence" book was only 5 pages long.
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Pages full of text and pictures comprise the bulk matter in most books.
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A concise message is formulated without any filler words that would otherwise make it longer and more difficult to understand.
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Continual Service Improvement is a part of the ITIL 7-step improvement process.
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The YouTuber complained that the continuity of his message was too often broken by commercial interruptions.
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A software framework helps developers solve commonly recurring problems such as authentication.
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ITIL allows an organization to establish a baseline from which it can plan, implement, and measure performance.
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The accounting department could barely keep the company afloat after the investors pulled their line of credit at the bank.
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The CTO said that keeping the lights on during the holidays would require three full time IT staff members.
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The ERP software helped the managers keep track of all the moving parts of the company, such as stock levels and employee turnover.
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The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed, for developers and system administrators over-reliant on simplified GUI interfaces.
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Service Design staff are often creatives experienced in human-centered design.
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The Service Operations process group takes responsibility for new or changed services from the Service Transition group.
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The Service Portfolio is comprised of multiple parts including: the Service Pipeline, the Service Catalog, and Retired Services.
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The Service Strategy group is the origin point of new projects and must accurately balance business needs with current market conditions.
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The shift from processes to practices in ITIL V4 means organizations have more freedom to define tailor-made Service Transition processes.
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CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development.