To pass this unit, please study the 20 vocabulary words below.
- At the core of
- AXELOS
- Bugging
- Comprehensive
- Comprise
- Concise
- Continual Service Improvement
- Continuity
- Framework
- ITIL
- Keep something afloat
- Keep the lights on
- Keep track of all the moving parts
- ROI (return on investment)
- Service Design
- Service Operation
- Service Portfolio
- Service Strategy
- Service Transition
- Through the entire pipeline
Adjective
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central to
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"At the core of the problem was a broken router."
Proper noun (org.)
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developer of project management frameworks and methodologies including ITIL, PRINCE2, and MSP
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"AXELOS is a joint venture by the UK government and a private company called 'Capita'."
Verb (infinitive)
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to repeatedly ask for something in an annoying way
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"The sysadmin yelled at the junior developer who was constantly bugging him to upgrade his server without starting a trouble ticket."
Adjective
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including everything or almost everything needed
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"The General was concerned when he discovered that his country's "Comprehensive Guide to Military Intelligence" book was only 5 pages long."
Verb (infinitive)
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made up of something
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"Pages full of text and pictures comprise the bulk matter in most books."
Adjective
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short but full of important information
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"A concise message is formulated without any filler words that would otherwise make it longer and more difficult to understand."
Noun (concept)
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an ITIL method to improve IT operations over time
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"Continual Service Improvement is a part of the ITIL 7-step improvement process."
Noun (concept)
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flow or progression
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"The YouTuber complained that the continuity of his message was too often broken by commercial interruptions."
Noun (concept)
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the supporting or basic structure of something
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"A software framework helps developers solve commonly recurring problems such as authentication."
Proper noun (concep)
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a set of detailed practices for helping IT practices work well with business expectation
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"ITIL allows an organization to establish a baseline from which it can plan, implement, and measure performance."
Verb (infinitive)
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to hold something in minimal working condition
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"The accounting department could barely keep the company afloat after the investors pulled their line of credit at the bank."
Verb (ing)
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perform necessary daily tasks
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"The CTO said that keeping the lights on during the holidays would require three full time IT staff members."
Verb (infinitive)
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to consistently take inventory
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"The ERP software helped the managers keep track of all the moving parts of the company, such as stock levels and employee turnover."
Noun (concept)
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the ratio between net income and spending
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"The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed, for developers and system administrators over-reliant on simplified GUI interfaces."
Proper noun (concep)
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ITIL group responsible for creating new services and improving existing ones
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"Service Design staff are often creatives experienced in human-centered design."
Proper noun (concep)
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ITIL group focusing on maintaining stability in IT systems
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"The Service Operations process group takes responsibility for new or changed services from the Service Transition group."
Proper noun (concep)
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a complete list of the services managed by an IT department
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"The Service Portfolio is comprised of multiple parts including: the Service Pipeline, the Service Catalog, and Retired Services."
Proper noun (concep)
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ITIL group that plans and guides the overall IT service quality over the long-term
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"The Service Strategy group is the origin point of new projects and must accurately balance business needs with current market conditions."
Proper noun (concep)
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ITIL group which ensures that the newly implemented services work with existing systems in production and meet the needs of the end users
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"The shift from processes to practices in ITIL V4 means organizations have more freedom to define tailor-made Service Transition processes."
Prepositional phrase
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from beginning to end
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"CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development."