Unit 27 Reading Activity Plus Questions

Read the following text and then complete the activities that follow.

The Concise Guide to ITIL

ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework.


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Quiz: Reading Questions

1. An IT Service Management framework is different from a software framework like Ruby on Rails.
2. "ITIL" is just an abbreviation for something longer, not the entire name of the framework.
3. Risk management is a responsibility of those involved in ITIL Service Design.
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