Unit 27 Reading Activity Plus Questions

Read the following text and then complete the activities that follow.
US

The Concise Guide to ITIL

ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework.

SORRY, BUT YOUR FREE VIEWS HAVE RUN OUT!

Create a free account to continue or login

"We hope you have noticed that this site is not like the others. It is free from advertising, spyware, and annoying clickbait. Therefore, we rely 100% on our user base for financial support. In fact, this site would not exist without the support of our hundreds of loyal subscribers. Your support begins with a free registration. Thank you."

Not convinced? Read our About us or Clients pages for more info, including testimonials, case studies, and more.

Quiz: Reading Questions

1. An IT Service Management framework is different from a software framework like Ruby on Rails.
2. "ITIL" is just an abbreviation for something longer, not the entire name of the framework.
3. Risk management is a responsibility of those involved in ITIL Service Design.
Please register and/or login to answer these questions.