Unit 27 Reading Activity Plus Questions

Listen to the audio recording while you read along. Then answer the comprehension questions that follow the text.

The Concise Guide to ITIL

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Reading Comprehension Questions

An IT Service Management framework is different from a software framework like Ruby on Rails.
"ITIL" is just an abbreviation for something longer, not the entire name of the framework.
Risk management is a responsibility of those involved in ITIL Service Design.
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