Study the 20 vocabulary terms below. Then continue to the activities.
- At the core of
- AXELOS
- Bugging
- Comprehensive
- Comprise
- Concise
- Continual Service Improvement
- Continuity
- Framework
- ITIL
- Keep something afloat
- Keep the lights on
- Keep track of all the moving parts
- ROI (return on investment)
- Service Design
- Service Operation
- Service Portfolio
- Service Strategy
- Service Transition
- Through the entire pipeline
Adjective
central to
At the core of the problem was a broken router.
Proper noun (org.)
developer of project management frameworks and methodologies including ITIL, PRINCE2, and MSP
AXELOS is a joint venture by the UK government and a private company called 'Capita'.
Verb (infinitive)
to repeatedly ask for something in an annoying way
The sysadmin yelled at the junior developer who was constantly bugging him to upgrade his server without starting a trouble ticket.
Adjective
including everything or almost everything needed
The General was concerned when he discovered that his country's "Comprehensive Guide to Military Intelligence" book was only 5 pages long.
Verb (infinitive)
made up of something
Pages full of text and pictures comprise the bulk matter in most books.
Adjective
short but full of important information
A concise message is formulated without any filler words that would otherwise make it longer and more difficult to understand.
Noun (concept)
an ITIL method to improve IT operations over time
Continual Service Improvement is a part of the ITIL 7-step improvement process.
Noun (concept)
flow or progression
The YouTuber complained that the continuity of his message was too often broken by commercial interruptions.
Noun (concept)
the supporting or basic structure of something
A software framework helps developers solve commonly recurring problems such as authentication.
Proper noun (concept)
a set of detailed practices for helping IT practices work well with business expectation
ITIL allows an organization to establish a baseline from which it can plan, implement, and measure performance.
Verb (infinitive)
to hold something in minimal working condition
The accounting department could barely keep the company afloat after the investors pulled their line of credit at the bank.
Verb (present tense)
perform necessary daily tasks
The CTO said that keeping the lights on during the holidays would require three full time IT staff members.
Verb (infinitive)
to consistently take inventory
The ERP software helped the managers keep track of all the moving parts of the company, such as stock levels and employee turnover.
Noun (concept)
the ratio between net income and spending
The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed, for developers and system administrators over-reliant on simplified GUI interfaces.
Proper noun (concept)
ITIL group responsible for creating new services and improving existing ones
Service Design staff are often creatives experienced in human-centered design.
Proper noun (concept)
ITIL group focusing on maintaining stability in IT systems
The Service Operations process group takes responsibility for new or changed services from the Service Transition group.
Proper noun (concept)
a complete list of the services managed by an IT department
The Service Portfolio is comprised of multiple parts including: the Service Pipeline, the Service Catalog, and Retired Services.
Proper noun (concept)
ITIL group that plans and guides the overall IT service quality over the long-term
The Service Strategy group is the origin point of new projects and must accurately balance business needs with current market conditions.
Proper noun (concept)
ITIL group which ensures that the newly implemented services work with existing systems in production and meet the needs of the end users
The shift from processes to practices in ITIL V4 means organizations have more freedom to define tailor-made Service Transition processes.
Prepositional phrase
from beginning to end
CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development.