Unit 10: The Concise Guide to ITIL

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This unit covers ITIL, a popular IT Service Management Framework that is widespread in larger IT departments around the world.

Did you know? The following activities can be customized as desired by the teacher or school pedagogue.

Basic activities (computer-graded)

Vocabulary Builder Activity

Students will learn the following key terms and phrases:

Reading Activity: The Concise Guide to ITIL

Students will be able to correctly answer true/false questions after reading and listening to topical short articles and dialogs featuring topical vocabulary.

ITIL is an IT Service Management Framework that is known for its comprehensive volumes. The books associated with the framework comprise thousands of pages of text. Just understanding the basics can take whole books. This guide is a concise and simplified overview of the framework. What is ITIL? ITIL is an IT Service Management framework, which means is that it provides a structure and… Continue

Multiple Choice Activity

Students will be able to select the best match between unit terms and their definitions.

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Listening Comprehension Activity

Students will be able to listen to short audio clips in English and then spell them correctly.

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Spelling and Recognition

Students will be able to identify and spell a vocabulary term correctly given only the definition.

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Advanced activities (optionally teacher-graded)

Speaking Practice Activity

Students will be able to speak and record 5 example sentences from the unit vocabulary and then submit them for grading by the classroom teacher. If no teacher is available or desired, then the students will be shown good examples of other students' work.

CI or Continuous Integration is an attempt to maintain quality throughout the entire pipeline of software development.

At the core of the problem was a broken router.

The ROI on learning editors such as Nano, Vim, or Emacs can be very quick indeed, for developers and system administrators over-reliant on simplified GUI interfaces.

A concise message is formulated without any filler words that would otherwise make it longer and more difficult to understand.

The General was concerned when he discovered that his country's "Comprehensive Guide to Military Intelligence" book was only 5 pages long.

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Writing Practice Activity

Students will write a short essay to be graded by the teacher. If no teacher is available or desired, then the student is shown previous examples of other writings by students.

Have you ever used ITIL or another project management philosophy such as Agile or Prince? What were the positives and negatives? Do you think it helped or hindered your project?

Research some praise and criticism of ITIL on the Internet. Which ones do you agree with? Which ones do you disagree with? How could these problems be solved?

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