Unit 10: The Concise Guide to ITIL

INTRODUCTION:This unit covers ITIL, a popular IT Service Management Framework that is widespread in larger IT departments around the world.

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Vocabulary Activity

Study the unit vocabulary, definitions, and example sentences.

Multiple Choice

Pick the correct answer from a list.

Listening Comprehension

Listen to the word and type it in.

Spelling Activity

Type in the correct answer for each definition.

Speaking Activity (optional)

Record yourself speaking English.

Pick a question and write about it.