Unit 10 Multiple Choice — The Concise Guide to ITIL

DEMO MODE:

DEMO MODE: You're trying this activity as a guest! Sign in or Create a free account to save your scores and earn certificates.

INSTRUCTIONS:

INSTRUCTIONS: Select the best definition (or usage) of the key term (or phrase) below.

proper noun (concept)

Question 1 of 20

Service Strategy

ITIL group that plans and guides the overall IT service quality over the long-term.

ITIL group which ensures that the newly implemented services work with existing systems in production and meet the needs of the end users.

A set of detailed practices for helping IT practices work well with business expectation.

0% correct