Unit 27: The Concise Guide to ITIL

This unit contains a vocabulary sheet plus the student activities listed below.

Basic actitivies (computer-graded)

Reading: The Concise Guide to ITIL

ITIL is an IT Service Management Framework that is known for its comprehensive volumes of best practices.

Multiple Choice
Pick the correct answer from a list.
Spelling and Recognition
Type in the correct answer for each definition.

Advanced activities (teacher-graded)